The 60-second fix
Missed call text-back: the text that saves the job.
A caller rings out, gets a text within 60 seconds asking what they need, and a conversation starts while your competitor is still sitting on voicemail. No app, no new number, just a reply that actually happens.
Demonstration of the AI Front Desk: a customer call is missed at 14:02, the front desk texts back 47 seconds later, asks what the customer needs, offers two appointment slots, books the job for Thursday 8:30 and records a £380 job saved.
How it works
Four steps, no app for the customer, no extra number for you.
The phone rings out
You're under a sink, on a ladder, or already on another call. It rings through to voicemail, or you just miss it.
A text goes within 60 seconds
From your usual business number: sorry we missed you, what do you need doing? No app for the customer to download, it just lands as a normal text.
The conversation carries on
It asks what you'd ask: the job, the postcode, when they're free. Most people who get ignored by voicemail will happily reply to a text.
Booked in, or flagged to you
A straightforward job gets a real slot from your calendar there and then. Anything unusual gets passed to you, and either way it's in the nightly report.
The actual text
What it really says, not a mock-up.
A real exchange, the same shape as the ones that go out every day. Built for a fictional heating firm so nobody's real customer ends up in a screenshot.
Wrekin Heating & Gas
Missed call text-back
Sorry we missed your call! This is Wrekin Heating's assistant. What do you need doing?
10:47, sent in 38s
Boiler's banging and there's no hot water this morning
10:49
That's not one to leave. What's your postcode, and is anyone in tomorrow morning?
10:49
SY10, tomorrow morning's fine
10:51
Got a slot at 9am tomorrow. Booking it in now and I'll text a confirmation.
10:51
Pricing
It's a feature of Front Desk Lite, not a separate product.
Setup covers the install and briefing. The monthly covers the answering, the bookings and the nightly reports.
Lite
£495 setup + £147/month
Missed-call text-back and webchat, qualified and booked.
- Missed-call text-back within 60 seconds
- Webchat on your existing website
- Enquiry qualification questions you approve
- Booking into your calendar
- Nightly report of every lead and booking
Missed-call text-back is one of six jobs the full AI Front Desk does, alongside webchat, forms, qualification, booking and the nightly report.
Fair questions
Asked before anyone buys.
Does it work with my existing number?
Yes. You keep your number and don't need to give it out differently. We add the text-back behind the number you already advertise, so a call that rings out triggers a text from the same business identity your customers already know.
What if the customer rings back instead of replying to the text?
Then they've got through, which is the outcome you wanted anyway. If you still can't take it, the missed-call text-back fires again. Nothing about it stops a normal call working normally.
Does it sound like a robot?
No. The wording is written for your business, in plain English, and you see it and approve it before it goes live. It doesn't guess at prices or make promises you haven't agreed to, and anything it can't handle gets passed straight to you.
What number does it text from?
Your own business number, the one your customers already have saved. There's no separate line to remember or extra number to give out on your van or website.
Want the maths on what a missed call is actually costing you? Read what the evidence really says about response speed.
Next step
See it texting back on your business.
We walk through your enquiry flow and show the text-back working on your actual services.