Bespoke Automations

The recurring work your team should not be doing.

We design and build practical automations around the way your business already works. From lead follow-up and customer onboarding to document creation and internal reporting, Pembico removes repetitive work without forcing your team to learn another complicated platform.

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Built around your existing tools, processes and approval rules.

A managed workflow

  1. 1

    Recurring task

    Start with work your team already repeats.

  2. 2

    Approved automation

    Run only the steps, rules and systems agreed.

  3. 3

    Human review

    Keep judgement and exceptions with the right person.

  4. 4

    Recorded outcome

    Log what happened and what needs attention.

Two commercial outcomes

Make more money or give your team time back

Recover Revenue

Automate the work that happens after an enquiry arrives, so valuable opportunities are not forgotten, delayed or lost.

  • Lead follow-up
  • Quote reminders
  • Dormant-lead reactivation
  • Enquiry qualification
  • Proposal follow-up
  • Review requests

If the gap begins with a missed call or website enquiry, start with Phone Cover or Web Cover.

Save Time

Remove repetitive administration, copying, chasing and document preparation from your team's working day.

  • Customer onboarding
  • Document generation
  • Inbox triage
  • Internal reporting
  • Data entry and system updates
  • Staff onboarding

Workflow examples

What can Pembico automate?

The best automation opportunities are usually the recurring tasks your team already understands, but wastes hours completing manually.

Lead follow-up

Automatically follow up new enquiries, unanswered quotations and older leads using the right message at the right time.

A possible workflow

  1. 1Detect a new or inactive lead
  2. 2Send an approved follow-up
  3. 3Record the response
  4. 4Notify the correct person
  5. 5Stop when the lead replies or converts

Customer onboarding

Collect customer information, create records, send documents and trigger the next internal tasks without repeated manual administration.

A possible workflow

  1. 1Send the onboarding form
  2. 2Validate submitted information
  3. 3Create the customer record
  4. 4Generate the required documents
  5. 5Alert the responsible team member

Document workflows

Generate consistent proposals, reports, summaries, forms and customer documents from information your team already holds.

A possible workflow

  1. 1Collect structured information
  2. 2Produce the first draft
  3. 3Apply approved templates
  4. 4Route it for human review
  5. 5Store or send the finished document

Marketing workflows

Turn existing business knowledge into useful marketing output without repeatedly starting from a blank page.

A possible workflow

  1. 1Collect source material
  2. 2Create draft content
  3. 3Route it for approval
  4. 4Prepare channel-specific versions
  5. 5Schedule or store approved output

Inbox and request routing

Identify incoming requests, extract the important information and send them to the right person or process.

A possible workflow

  1. 1Monitor an approved inbox
  2. 2Categorise the request
  3. 3Extract key details
  4. 4Draft or trigger the correct response
  5. 5Escalate anything uncertain

Reporting and internal updates

Collect information from different systems and turn it into clear recurring reports, summaries and management updates.

A possible workflow

  1. 1Gather approved data
  2. 2Identify important changes
  3. 3Generate the report
  4. 4Flag missing information
  5. 5Deliver it on schedule

How it works

Built around your process, not the other way around

1

Find the bottleneck

We examine the recurring task, who performs it, which systems it touches and where time or revenue is currently lost.

2

Design the workflow

We define the triggers, actions, approval stages, exceptions and human handoffs before anything is built.

3

Build and test

Pembico connects the required systems, builds the workflow and tests it using realistic scenarios.

4

Launch and improve

The automation is deployed with clear oversight, documentation and an agreed support arrangement.

Project fit

A good automation project usually has these traits

Strong fit

  • The task happens repeatedly
  • The steps are reasonably consistent
  • Information is already stored digitally
  • Delays or mistakes have a measurable cost
  • A person currently copies, checks, chases or reformats information
  • There is a clear point where human review should remain

Automation may not be suitable when:

  • The process changes every time
  • Nobody agrees how the task should work
  • The source information is unreliable
  • The decision requires substantial human judgement
  • The expected saving is smaller than the implementation cost

Pricing

Bespoke project pricing

Every project is scoped around the workflow, systems, risks and level of ongoing support involved. After a short discovery call, Pembico will provide a fixed implementation proposal wherever the requirements are sufficiently clear.

Focused workflow

Typically from £750

Multi-step automation

Typically from £1,500

Complex or multi-system project

Quoted after discovery

Ongoing monitoring and support

Available where required

No work begins until the proposed workflow, deliverables and price have been agreed.

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Ready-to-deploy services

Need help responding to new enquiries?

For missed calls, website enquiries, qualification and appointment booking, Pembico already provides ready-to-deploy Phone Cover and Web Cover systems. Bespoke Automations are intended for processes that fall outside those standard services.

Phone Cover

Recover missed and out-of-hours calls with a fast text conversation, qualification and booking.

View Phone Cover →Book A Call

Web Cover

Answer website chat and form enquiries quickly using your approved services, prices and availability.

View Web Cover →Book A Call

Full System

Cover phone and website enquiries through one front desk, one history and one nightly report.

View Full System →Book A Call

Tell us the task

Could this work be automated?

Describe the recurring job in normal business language. We will assess whether automation is practical and commercially worthwhile.

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Next step

What recurring task would you remove first?

Tell us what your team repeatedly copies, chases, checks, writes or moves between systems. We will assess whether it can be automated and whether doing so is commercially worthwhile.

Book A Call

Or explore Phone Cover and Web Cover.

Book A Call